Hard drives problems can be attribute to many types of issues. Check the items below to see if your problem may be resolved by checking a few simple things.
- First thing first, you need to make sure your hard drive is properly connected to computer. If you suspect the cable, try another. Also, make sure the drive cable port not damaged
- If the drive requires a power supply make sure it’s working and connected
- If you have a spin up drive, listen for the drive to spin up. If the drive is not spinning it could be damaged
- For PCs, check this page for more details
- For Macs check this page for more details
If you need further assistance please submit a support request